Contact us
Email support@shayrapp.com. A person reads every message. We aim to reply within two business days.
For help with the app
Email support@shayrapp.com. Tell us:
- The email on your Shayr account.
- What you were doing when it went wrong, and what you expected.
- Your iPhone or iPad model and your plan (Free Trial, Bussin or GOAT). If you know it, the Shayr version from the App Store.
- A screenshot if you can. Please hide anything private first.
Never send us your bank password, a full account number or a feed link.
For privacy requests
Email privacy@shayrapp.com to delete your data, cut off an assistant's access straight away, or ask what we hold. Use the email on your account.
When to expect an answer
We aim to reply within two business days, and usually sooner. Billing questions that need Apple, such as refunds, go through reportaproblem.apple.com, because Apple holds the payment.
Before you write
- Troubleshooting covers the most common problems.
- Use the search box on the Help Center home page.
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