Troubleshooting
A bank will not link, missing transactions, wrong numbers and more.
My bank will not linkMost failed links come down to one of five things: a wrong or expired bank login, a bank that needs extra verification, the bank connection cap on your plan, a weak connection, or a bank Plaid does not cover yet. Work through the list below, and write to us with the bank name if none fits.Transactions are missingA transaction usually is not missing. It is pending, it has not been sent by your bank yet, it is hidden by a filter, or the account needs reconnecting. Check those in order.A balance or net worth looks wrongCompare the number with your bank first. Most differences come from timing, a card or loan counted as debt, a manual account that was not updated, or an account that needs reconnecting.A category is wrongPress and hold the transaction on Spend and pick the right category. It fixes every transaction from that merchant for your whole household.Notifications are not arrivingCheck three switches: iPhone Settings for Shayr, All Notifications in Shayr's Notification Preferences, and the alert type you expected. Then check that the event meets its threshold.The sign in link did not arriveCheck your spam or junk folder for an email from Shayr titled Sign in to Shayr, make sure you typed the same email you signed up with, and request a new link. If it still does not come, sign in with Apple or Google.The app is slowThe first screen after the app has been idle can take a few seconds while Shayr's servers wake up. Later screens are quick. If it stays slow, check your connection, update the app, and force close and reopen it.