Reconnect a bank
When a bank needs you to log in again, Shayr sends an alert titled Action Required: Reconnect Account. Tap it, or open Accounts, tap the three dots on the bank, choose Reconnect Account and sign in. Your history stays.
Steps
Open Alerts from the menu. Find Action Required: Reconnect Account and tap Reconnect Account. Plaid opens in update mode.
Or go to Accounts. Banks that have not updated for over 30 days show a yellow warning and Needs reconnect. Tap the three dots on the bank card.
In the [Bank] Options sheet, tap Reconnect Account. Pick the account, then Reconnect.
Sign in with your bank details in the Plaid window. You see Account reconnected successfully.
Why it happens
Banks expire access every so often, you may change your password, or you may revoke access at the bank. Plaid tells Shayr, and Shayr alerts you. If you revoked access on purpose, Shayr removes that link's accounts and transactions and sends Bank Account Disconnected.
After you reconnect
Shayr fetches transactions again and clears the old alert. Your history and categories stay.
Any active member of the household can reconnect a household link.
If Shayr disconnected your banks
When a free trial ends and no plan is chosen, Shayr disconnects the bank links on the date the app shows, 5 days after the trial ends. Nothing else is removed. The banks stay on Home and Accounts with a Disconnected label and their last balance.
- Subscribe to Bussin or GOAT first. See Upgrade your plan.
- On Home or Accounts, tap Reconnect on the disconnected bank.
- Sign in to the bank in the Plaid window. Shayr links the bank again and matches the accounts to the ones it kept, so your history picks up where it stopped.
This is a new link, not a repair, so it counts toward your bank connection limit again once it is made.
New accounts at the same bank
Reconnecting does not add new accounts from that bank. Link the bank again to add them.